Please read these Terms and Conditions carefully before using the neko9 gaming platform. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.
Last Updated: January 2026In these Terms and Conditions, unless the context otherwise requires, the following terms shall have the meanings set forth below:
To register an account and use neko9 services, you must meet all of the following eligibility criteria:
You must be at least 21 years of age or the legal age for gambling in your jurisdiction, whichever is higher. neko9 operates under a strict age verification policy. We reserve the right to request proof of age at any time, and accounts found to belong to underage individuals will be immediately closed with all funds forfeited.
You must be a legal resident of Indonesia. Our services are intended exclusively for Indonesian players. Individuals accessing our platform from jurisdictions where online gambling is prohibited are doing so at their own risk and in violation of these Terms.
You must have the legal capacity to enter into a binding contract with neko9. You confirm that you are not acting on behalf of any third party and that you are using your own funds for deposits.
The following individuals are prohibited from registering or using neko9 services:
Important: By registering an account, you represent and warrant that you meet all eligibility requirements outlined in this section. Providing false information or documentation during registration constitutes a material breach of these Terms and may result in immediate account closure and forfeiture of all funds.
To register an account on neko9, you must provide accurate, current, and complete information as prompted by the registration form. Required information includes your full legal name (as it appears on your KTP Indonesian National ID Card), date of birth, residential address, email address, and phone number. You must provide information that matches your official identity documents.
You are permitted to register and maintain only one account on neko9. Multiple accounts (also known as duplicate accounts) are strictly prohibited. If we detect that you have registered or are using multiple accounts, we reserve the right to close all such accounts immediately, void any bets placed through duplicate accounts, and forfeit any winnings or bonuses obtained through multiple accounts.
neko9 operates under strict Know Your Customer (KYC) regulations to prevent fraud, money laundering, and underage gambling. You are required to verify your identity by submitting the following documents:
Verification is typically required before your first withdrawal. We reserve the right to request additional documentation at any time. Failure to provide requested documents within 30 days may result in account suspension and withdrawal restrictions.
You are solely responsible for maintaining the confidentiality of your account login credentials (username and password). You must not share your login information with any third party. neko9 will never ask you to disclose your password via email, phone, or live chat. Any activity conducted through your account is your responsibility, whether or not you authorized such activity. You agree to immediately notify neko9 customer support if you become aware of any unauthorized use of your account.
You must keep your account information current and accurate. If your contact details, residential address, or banking information changes, you must update your account information within 7 days. Failure to maintain current information may result in withdrawal delays or account restrictions.
neko9 accepts deposits via the following Indonesian payment methods: Bank transfer through BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri, CIMB Niaga, and other major Indonesian banks; E-wallet transfers through OVO, DANA, GoPay, ShopeePay, and LinkAja. Minimum deposit amount is Rp 50.000. Deposits are typically credited to your account within seconds of confirmation by the payment provider.
For responsible gaming purposes, neko9 offers optional deposit limit tools. You may set daily, weekly, or monthly deposit limits through your account settings. Once set, these limits take effect immediately and cannot be increased for a cooling-off period of 72 hours. Limits can be decreased at any time with immediate effect.
You may request a withdrawal to your verified bank account or e-wallet at any time, subject to completion of KYC verification. Minimum withdrawal amount is Rp 100.000. Withdrawals are processed during business hours (09:00-21:00 WIB, Monday through Sunday). Most withdrawal requests are completed within 1-4 hours during business hours, though processing times may extend to 24 hours during peak periods or for first-time withdrawals requiring additional verification.
To protect against money laundering, all deposited funds must be wagered at least one time (1x rollover requirement) before withdrawal. Bonus funds are subject to specific wagering requirements as outlined in the applicable bonus terms. Withdrawals can only be made to bank accounts or e-wallets registered in your name. Third-party withdrawals are strictly prohibited.
neko9 does not charge fees for deposits or withdrawals. However, your bank or e-wallet provider may impose transaction fees. All transactions on neko9 are conducted in Indonesian Rupiah (IDR). Account balances are displayed in Rupiah, and all bets, winnings, and withdrawals are processed in Rupiah.
neko9 maintains strict anti-money laundering (AML) policies in compliance with international standards. We reserve the right to conduct enhanced due diligence on any account, including requesting source of funds documentation for large deposits or unusual transaction patterns. Accounts suspected of money laundering activity will be immediately frozen pending investigation and may be reported to relevant authorities.
Bonuses and promotions offered by neko9 are available to eligible players as specified in the terms of each individual promotion. Unless otherwise stated, bonuses are limited to one per player, per household, per IP address, and per device. Abuse of promotional offers, including but not limited to creating multiple accounts to claim multiple bonuses, will result in immediate account closure and forfeiture of all bonuses and winnings.
All bonuses are subject to wagering requirements, which represent the number of times you must bet the bonus amount before it becomes withdrawable as cash. Wagering requirements vary by promotion and are clearly stated in each bonus's terms and conditions. For example, a Rp 100.000 bonus with a 30x wagering requirement must be wagered a total of Rp 3.000.000 before any winnings can be withdrawn.
Different games contribute differently toward fulfilling wagering requirements. Unless otherwise specified: Slot games contribute 100%; Live casino games (Baccarat, Roulette, Blackjack) contribute 10-20% depending on the game; Sports betting contributes 100% for bets with odds of 1.75 or higher; Table games and video poker contribute 5-10%. Specific contribution rates are detailed in each promotion's terms.
Bonuses and associated wagering requirements typically expire 30 days after issuance unless otherwise stated in the promotional terms. Any unused bonus funds and associated winnings will be removed from your account upon expiration. It is your responsibility to review and understand the expiration dates of your active bonuses.
While you have an active bonus with incomplete wagering requirements, maximum bet limits apply. Unless otherwise specified in the bonus terms, the maximum bet per game round is Rp 25.000 or 10% of the bonus amount, whichever is lower. Exceeding maximum bet limits while wagering a bonus may result in voiding of the bonus and associated winnings.
All sports bets are subject to the specific rules of each sport and market. In the event of a match postponement, cancellation, or abandonment, bets will be voided and stakes returned unless the event is rescheduled and completed within 48 hours. For football (soccer), if a match is abandoned before 90 minutes are completed, all bets are void except those on markets that have already been determined. For accumulator bets (mix parlay), if any selection is voided, the accumulator stands with reduced odds excluding the voided selection.
All casino games are governed by their individual game rules as displayed within each game. Random Number Generator (RNG) games use certified random number generators to ensure fair outcomes. Live dealer games are streamed from professional studios with physical equipment (cards, wheels, dice) and supervised by trained dealers. Return to Player (RTP) percentages represent long-term statistical averages and do not guarantee individual session results.
In the event of technical malfunction, communication failure, or system error, all affected bets will be void and stakes returned. neko9 is not liable for any losses resulting from technical issues beyond our control, including but not limited to internet connectivity problems, device malfunctions, or third-party service interruptions.
All game results are final once settled. If you believe a game result is incorrect, you must contact customer support within 3 days of the disputed result. We will investigate all legitimate disputes and reverse incorrectly settled bets. However, decisions based on incorrect player strategy or misunderstanding of game rules are not grounds for dispute.
neko9 encourages responsible gambling practices. You may set session time limits, loss limits, and wager limits through your account responsible gaming settings. Once set, these limits cannot be increased for 24 hours. You may also request a temporary time-out (cool-off period) or permanent self-exclusion through customer support. Self-exclusion requests are processed immediately and cannot be reversed for the duration of the exclusion period (minimum 6 months).
While neko9 strives to provide uninterrupted service, we do not guarantee that our platform will always be available or free from errors. We reserve the right to suspend or modify services for maintenance, upgrades, or legal compliance without prior notice. neko9 is not liable for any losses resulting from service unavailability or interruptions.
The neko9 platform and all services are provided "as is" without any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our platform will meet your requirements or that defects will be corrected.
To the maximum extent permitted by law, neko9 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of or inability to use our services. Our total liability to you for all claims arising from these Terms shall not exceed the amount you deposited into your account in the 30 days preceding the event giving rise to liability.
The neko9 platform may contain links to third-party websites or services. We do not control or endorse these third-party resources and are not responsible for their content, privacy practices, or terms of service. Accessing third-party links is at your own risk.
neko9 reserves the right to suspend or permanently close your account with immediate effect if we determine that you have violated these Terms and Conditions. Violations include but are not limited to: providing false or misleading information during registration; creating multiple accounts; engaging in fraudulent activity or collusion; using the platform for money laundering; abusing bonuses or exploiting technical errors; behaving abusively toward staff or other players; or being underage at the time of registration.
If your account is suspended or closed for violation of these Terms, neko9 reserves the right to void all pending bets, withhold any winnings, and forfeit your account balance. In cases of suspected fraud or illegal activity, we may report your account to relevant authorities and financial institutions. For accounts closed due to self-exclusion or voluntary closure at your request, any remaining balance will be returned to you after deducting any outstanding debts or obligations.
You may close your neko9 account at any time by contacting customer support. Before closure, you must withdraw all funds from your account. Accounts with active bonuses or incomplete wagering requirements may have bonus funds removed before closure. Once closed, your account cannot be reopened for a minimum of 6 months.
These Terms and Conditions shall be governed by and construed in accordance with international gaming industry standards and practices. Any disputes arising from these Terms shall be resolved in accordance with the arbitration procedures outlined below.
If you have a complaint or dispute regarding our services, you must first contact neko9 customer support at [email protected] with a detailed explanation of your concern. We will investigate and respond within 7 business days. If the dispute cannot be resolved through customer support, you may escalate the matter to our senior management team for final review.
Any claim arising from these Terms must be brought within 6 months of the event giving rise to the claim. Claims brought after this period are time-barred and will not be considered.
For questions regarding these Terms and Conditions or any aspect of neko9 services, please contact our customer support team:
neko9 reserves the right to modify, amend, or update these Terms and Conditions at any time. Material changes will be communicated via email and prominently displayed on our website. Your continued use of neko9 services after such changes constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.
If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision shall be deemed modified to the extent necessary to make it valid and enforceable. The remaining provisions shall continue in full force and effect.
These Terms and Conditions, together with our Privacy Policy and any specific game or promotional terms, constitute the entire agreement between you and neko9 regarding your use of our services. These Terms supersede any prior agreements or understandings, whether written or oral.
You must be 21 years or older to create an account and use neko9 services. Age verification is strictly enforced.
By using neko9, you agree to be bound by these Terms. Please read them carefully before registering.
Terms may be updated periodically. Check this page regularly to stay informed of any changes.
Our support team is available 24/7 to help clarify any aspect of our Terms and Conditions.